We understand that you may occasionally want to return or exchange items that are not suitable. If you are not satisfied with a product purchased from our Online store, please notify us by e-mail to INFO@LADYMARSHMALLOW.COM with subject RETURN or EXCHANGE and we will send you the information needed on how to proceed with it.

Items will be refunded or exchanged providing that you do not use the item; it is in the same condition and full packaging as when you first bought it, complete with dust bag (if provided); and that you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us at as soon as possible.

Nota: no se aceptará devoluciones en productos que estén rebajados, solamente cambios por otra talla o producto